The sign-off and footer of your emails

Your site sends email: login links, tickets, receipts and announcements. Two lines of their wording are yours to change, in Site Settings → Email. The rest of each email is fixed.

note

Site Settings → Email is only about wording. It is not the Email item in the admin menu, and it does not choose how email is sent. On a hosted site on the Starter or Premium plan, sending announcements from your own address is set up under that menu item: see Send announcements from your own address. On a self-hosted site, the sending service is chosen on the server: see Email: what the site sends and how to choose a provider.

Change the wording

1. Go to Site Settings → Email.
2. Fill in Sign-off and Announcement email footer.
3. Select Save.

The Email section of Site Settings with the Sign-off box and the Announcement email footer box

Setting	What it does	Limit
Sign-off	The last line of the email, under the message. Leave it empty to use your choir's name.	120 characters
Announcement email footer	The small grey print at the foot of an announcement emailed to members. Leave it empty for "You are receiving this as a member of" followed by your choir's name.	300 characters

Which emails use which

Sign-off closes these emails, and is written as a line of its own:

• the login link emailed to a member, and to an admin where admins log in by email;
• the email that carries a buyer's tickets;
• a donation receipt sent by email;
• the thank-you sent to someone who gave online.

Announcement email footer is used by one kind of email only: an announcement emailed to members. It sits under a rule at the foot of the message, followed by two things you cannot change: a link to the member portal, and a link for the reader to stop receiving announcements by email.

info

The help text under Sign-off in the admin panel says it closes "login and announcement emails". In fact an announcement is closed by the announcement footer, not by the sign-off.

Emails to a concert's ticket holders and appeals to donors end with the choir's name, your email address and location, and a line saying why the reader is getting the message. Neither setting changes that.

Examples

You write	The email ends
(empty) Sign-off	Harmony Community Choir
"With thanks, the Harmony committee"	With thanks, the Harmony committee
Announcement email footer: "You are receiving this because you sing with us."	You are receiving this because you sing with us.

Good to know

• Both lines are plain text. Formatting and links are not carried into the email.
• The sample wording a new site starts with for the footer is "You are receiving this as a member of the choir." Replace it with your choir's name.
• Every email your site sends is listed in Every email your site sends.