Pay by cheque or bank transfer

Some choirs cannot pay by card: the treasurer writes cheques, or payments must go by bank transfer against an invoice. A paid plan can be arranged that way. This page is for the account holder and the treasurer of such a choir.

There is no button for this on your account page. We set it up for you when you ask.

Arrange it

1. Create an account and a free site, if you have not already. See Sign up or Create your site. Choose Free when signing up: you do not need to enter a card at any point.
2. Check your country. On your account page, under Your details, make sure Country is right and press Save. It decides whether your invoices are in Canadian or US dollars, and it cannot be changed after the first invoice. See Your details and country.
3. Write to us. Email sales@choirmastercms.com, or use the contact form. Tell us:
   • your site's address, such as harmony.cmcms.org;
   • which plan you want, Starter or Premium;
   • whether you want to be invoiced monthly or yearly;
   • that you want to pay by cheque or bank transfer.
4. We set up the subscription and reply to confirm.

What happens next

When	What happens
As soon as we set it up	Your site moves to its plan at once. You do not have to wait until the invoice is paid.
Within the hour	Stripe, our payment provider, emails the invoice to the address you sign in with. Each invoice has a date by which it is to be paid.
When your payment reaches us	We record it against the invoice. You receive an email from us with the subject "Payment received: invoice" followed by the invoice's number. It thanks you, states the amount and the invoice it was for, and links to the invoice, now marked as paid, with a receipt to download.
At each renewal	Stripe emails a new invoice, monthly or yearly as you chose, and the same follows.

Pass the invoice to whoever makes the payment, and quote the invoice number with the payment so that we can match it.

See your invoices at any time

Your account page works as it does for a choir that pays by card. The Plan section shows your plan and its renewal date, and Manage billing opens Stripe's pages, where every invoice and receipt is listed. See Invoices, changing plan and cancelling.

Pay an invoice by card after all

If it is ever easier to pay one invoice by card, you can:

1. Press Manage billing on your account page.
2. Open the unpaid invoice and pay it by card on Stripe's page.

Stripe then emails its own receipt, and you do not receive the "Payment received" email from us, which is sent only for payments we record by hand.

If an invoice is not paid

An invoice that passes its due date shows as overdue on your account page, with a red banner in the Plan section. Your site keeps its plan for the time being. If the invoice is never paid, the subscription ends and your site goes back to the Free plan. See When a site goes back to Free.

If a payment has been sent and you have not had the "Payment received" email after a reasonable time for the post or the bank, write to support@choirmastercms.com with the invoice number.

Change plan or cancel

Write to support@choirmastercms.com, or use Manage billing. A plan paid by invoice runs to the end of the period already invoiced when it is cancelled, as any other does.

The setup and migration package

The package is normally bought by card from your account page: see Have us set up your site. If you need to pay for it by invoice as well, say so when you write to us.